/* Professional workspace theme. Shared across all portal screens. */
:root {
    --ink-900: #17243b;
    --ink-800: #1d2d47;
    --ink-700: #2c405f;
    --canvas: #f5f6fa;
    --line: #e2e6ee;
    --line-soft: #edf0f5;
    --brand-50: #f0f5ff;
    --brand-100: #e4edff;
    --brand-200: #c9daff;
    --brand-300: #a2bfff;
    --brand-400: #739df5;
    --brand-500: #4b7ee8;
    --brand-600: #3265d3;
    --brand-700: #2451b4;
    --radius-sm: .5rem;
    --radius-md: .7rem;
    --radius-lg: .85rem;
    --radius-xl: 1rem;
    --shadow-xs: 0 1px 2px #17243b04;
    --shadow-sm: 0 2px 5px #17243b05;
    --shadow-md: 0 8px 24px #17243b0b;
    --shadow-lg: 0 24px 64px #17243b16;
    --bs-primary-rgb: 50, 101, 211;
    --bs-link-color-rgb: 50, 101, 211;
    --bs-link-hover-color-rgb: 36, 81, 180;
    --bs-body-bg-rgb: 245, 246, 250;
    --bs-focus-ring-color: #3265d32e;
}
body { background: var(--canvas); font-size: .9rem; }
h1, h2, h3, h4, h5, h6 { font-weight: 650; }
.app-main { min-width: 0; padding: 2rem clamp(1rem, 3vw, 2.75rem) 3rem; }
.app-main > .container-xxl { max-width: 1500px; padding-inline: 0; }
.app-header.offcanvas-lg { background: #142238 !important; border: 0; color: #b7c4d8; backdrop-filter: none; }
.app-header .app-header__inner { padding: 1.8rem 1rem 1.1rem; gap: 1.8rem; }
.app-header .app-brand { gap: .8rem; padding: 0 .65rem; color: #fff; }
.app-header .app-brand__title { font-size: 1.08rem; font-weight: 700; letter-spacing: -.025em; }
.app-header .app-brand__sub { margin-top: .35rem; color: #99abc6; font-size: .6rem; letter-spacing: .16em; }
.app-brand__mark { border: 0; border-radius: .65rem; width: 2.6rem; height: 2.6rem; box-shadow: none; }
.app-header .app-nav { border-color: #ffffff12; gap: .35rem; padding-top: 1.4rem; }
.app-nav__caption { margin: 0 .85rem .7rem; color: #8b9db7; font-size: .65rem; font-weight: 600; letter-spacing: .14em; text-transform: uppercase; }
.app-header .app-nav__link { gap: .8rem; padding: .8rem .85rem; color: #bac7da; font-size: .85rem; font-weight: 500; border: 1px solid transparent; }
.app-nav__icon { width: 19px; height: 19px; flex-shrink: 0; opacity: .85; }
.app-header .app-nav__link:hover, .app-header .app-nav__link:focus-visible { background: #ffffff0a; color: #fff; }
.app-header .app-nav__link.is-active { background: #283f64; color: #fff; border-color: #ffffff0a; }
.app-header .app-nav__link.is-active::after { content: ''; margin-left: auto; width: 5px; height: 5px; background: #8cafff; border-radius: 50%; }
.app-header .app-header__actions { border-color: #ffffff12; gap: 1.2rem; }
.app-header .app-cta { min-height: 42px; background: #4479e7; border-color: #4479e7; box-shadow: none; }
.app-header .app-cta:hover { background: #5689f0; }
.app-header .app-avatar { border: 1px solid #ffffff12; border-radius: .6rem; padding: .6rem; color: #e1e8f3; background: #ffffff05; gap: .65rem; }
.app-header .app-avatar:hover { background: #ffffff0a; }
.app-header .app-avatar__initials { border-radius: .5rem; background: #334e75; font-size: .7rem; }
.app-header .app-avatar__name { font-size: .78rem; font-weight: 500; }
.app-header .app-avatar__identity { display: flex; flex: 1; min-width: 0; flex-direction: column; align-items: flex-start; line-height: 1.25; text-align: left; }
.app-header .app-avatar__role { max-width: 100%; color: #9fb0cb; font-size: .68rem; overflow-wrap: anywhere; }
.complaint-editor .form-check-input.complaint-toggle { appearance:none; -webkit-appearance:none; position:relative; width:2.55rem; height:1.45rem; margin-top:.05rem; border:1px solid #b7c4d9; border-radius:999px; background:#cbd5e4!important; background-image:none!important; cursor:pointer; transition:background .18s,border-color .18s; }
.complaint-editor .form-check-input.complaint-toggle::before { content:""; position:absolute; top:2px; left:2px; width:1.1rem; height:1.1rem; border-radius:50%; background:#fff; box-shadow:0 1px 3px #17243b33; transition:transform .18s; }
.complaint-editor .form-check-input.complaint-toggle:checked { background:#3265d3!important; border-color:#3265d3; }
.complaint-editor .form-check-input.complaint-toggle:checked::before { transform:translateX(1.08rem); }
.complaint-editor .form-check-input.complaint-toggle:focus-visible { outline:3px solid #a2bfff; outline-offset:2px; box-shadow:none; }
.complaint-editor .form-check-input.complaint-toggle + label { margin-left:.5rem; }
.app-sidebar__close { filter: invert(1); }
.app-mobile-bar { position: sticky; top: 0; z-index: 1020; box-shadow: var(--shadow-xs); }
.workspace-bar { display: flex; align-items: center; justify-content: space-between; gap: 1rem; min-height: 66px; padding: .8rem clamp(1rem, 3vw, 2.75rem); background: #fff; border-bottom: 1px solid var(--line); }
.workspace-bar__name { display: flex; align-items: center; gap: .7rem; font-size: .8rem; font-weight: 600; color: var(--ink-900); }
.workspace-bar__divider { width: 1px; height: 16px; background: var(--line); }
.workspace-bar__context { font-size: .75rem; font-weight: 400; color: var(--slate-500); }
.workspace-bar__date { font-size: .75rem; color: var(--slate-500); }
.page-head { align-items: center; margin-bottom: 1.7rem; padding-bottom: 1.5rem; border-bottom: 1px solid var(--line); }
.page-head__title { font-size: clamp(1.5rem, 2.2vw, 1.9rem); font-weight: 650; letter-spacing: -.035em; }
.page-head__meta { margin-top: .5rem; font-size: .83rem; line-height: 1.6; }
.eyebrow { font-size: .63rem; letter-spacing: .13em; margin-bottom: .65rem; color: var(--slate-500); }
.section-card, .card, .surface, .complaint-card { border-color: var(--line); box-shadow: var(--shadow-xs); }
.section-card { padding: 1.5rem; }
.section-title { font-size: .88rem; text-transform: none; letter-spacing: -.01em; color: var(--ink-900); font-weight: 600; padding-bottom: 1rem; border-bottom: 1px solid var(--line-soft); }
.section-title::before { display: none; }
.field-label { color: var(--slate-500); font-size: .65rem; letter-spacing: .06em; }
.field-value { font-weight: 500; }
.btn { --bs-btn-font-size: .82rem; --bs-btn-font-weight: 550; --bs-btn-padding-y: .6rem; --bs-btn-focus-box-shadow: 0 0 0 .2rem #3265d325; }
.btn-primary { box-shadow: 0 1px 2px #17243b12; }
.form-control, .form-select { box-shadow: none; border-color: #d9dfe9; font-size: .85rem; padding-top: .65rem; padding-bottom: .65rem; }
.form-control:focus, .form-select:focus { border-color: var(--brand-400); box-shadow: 0 0 0 3px #3265d314; }
.form-label, label { font-size: .8rem; font-weight: 550; }
.filter-panel { background: #fff; border-color: var(--line); box-shadow: none; padding: 1.2rem; }
.stat-grid { gap: 1rem; margin-block: 1.25rem 1.75rem; }
.stat-chip { flex-direction: column-reverse; align-items: flex-start; gap: .35rem; padding: 1.25rem 1.4rem; font-size: .76rem; font-weight: 500; border-radius: .7rem; }
.stat-chip__value { font-size: 1.9rem; font-weight: 650; line-height: 1.15; letter-spacing: -.04em; font-variant-numeric: tabular-nums; }
.stat-chip--accent { background: #fff; border-color: var(--line); border-top: 3px solid #d7a14b; }
.stat-chip:hover { transform: none; border-color: var(--brand-300); box-shadow: var(--shadow-sm); }
.complaint-card { padding: 1.25rem; border-radius: .75rem; }
.complaint-card:hover { transform: none; border-color: #b8c9e8; box-shadow: var(--shadow-md); }
.complaint-card__ref { font-size: .84rem; font-weight: 650; letter-spacing: .01em; }
.complaint-card__date { font-size: .7rem; }
.complaint-card__person { font-weight: 600; }
.complaint-card__body { font-size: .8rem; gap: .4rem; padding-block: 1rem; }
.complaint-card__foot { margin-top: auto; padding-top: 1rem; border-color: var(--line-soft); }
.complaint-card__link { font-size: .74rem; }
.pill { font-size: .65rem; font-weight: 550; padding: .3rem .55rem; }
.table { font-size: .82rem; --bs-table-striped-bg: #f8f9fc; --bs-table-hover-bg: #f3f6fc; }
.table > :not(caption) > * > * { padding: .95rem 1rem; border-color: var(--line-soft); }
.table > thead th { background: #f8f9fc; color: var(--slate-500); font-size: .65rem; font-weight: 600; letter-spacing: .07em; padding-block: .85rem; }
.table-responsive { border: 1px solid var(--line); border-radius: .7rem; background: #fff; }
.pagination .step-links { border: 0; background: transparent; box-shadow: none; padding: 0; }
.pagination .current { color: var(--slate-500); font-size: .75rem; }
.auth-shell { min-height: 76vh; padding: 2.5rem 1rem; }
.auth-card { max-width: 68rem; border-radius: 1rem; box-shadow: 0 24px 80px #17243b0d; }
.auth-card__form { padding: clamp(2rem, 4vw, 4rem); }
.auth-head h1 { font-size: 1.9rem; font-weight: 650; letter-spacing: -.04em; }
.auth-brand { margin-bottom: 2.5rem; }
.auth-card__aside { padding: 3rem; background: #142238; }
.auth-card__aside::before { opacity: .25; filter: grayscale(1); }
.auth-card__aside::after { background: linear-gradient(180deg, #14223822, #142238 95%); }
.auth-card__aside-title { font-size: 2.3rem; font-weight: 600; line-height: 1.2; letter-spacing: -.04em; max-width: 17rem; }
.auth-card__aside-text { margin-top: 1rem; line-height: 1.8; font-size: .85rem; }
.auth-card__aside-list { gap: .6rem; margin-top: 1.8rem; }
.auth-card__aside-list li { border-radius: .35rem; font-size: .68rem; background: #ffffff08; border-color: #ffffff20; }
.app-footer { background: #fff; border-top: 1px solid var(--line); }
.app-footer__inner { padding: 2rem clamp(1rem, 3vw, 2.75rem) 1rem; }
.app-footer__title { font-size: .65rem; color: var(--slate-500); letter-spacing: .09em; }
.app-footer__about, .app-footer__link { font-size: .75rem; }
.app-footer__brand span { font-size: 1rem; }
.app-footer__bottom { font-size: .68rem; margin-top: 1.5rem; padding-top: 1rem; }
.app-fab { background: #fff; color: var(--slate-600); border: 1px solid var(--line); box-shadow: var(--shadow-sm); }
@media (min-width: 992px) {
    .app-body--sidebar > .workspace-bar { margin-left: 260px; }
    .app-main { padding-top: 2rem; }
}
@media (max-width: 991.98px) {
    .workspace-bar { min-height: 46px; }
    .workspace-bar__context, .workspace-bar__divider { display: none; }
    .app-header .app-nav { flex-basis: auto; }
    .app-main { padding-top: 1.5rem; }
}
@media (max-width: 575.98px) {
    .workspace-bar__date { font-size: .65rem; }
    .stat-grid { gap: .5rem; grid-template-columns: repeat(3, minmax(0, 1fr)); }
    .stat-chip { padding: .85rem .65rem; font-size: .65rem; }
    .stat-chip__value { font-size: 1.5rem; }
    .section-card { padding: 1rem; }
    .auth-shell { padding: 1rem 0; min-height: auto; }
}
@media print {
    .app-header, .app-mobile-bar, .workspace-bar, .app-fab { display: none !important; }
    .app-body--sidebar > .app-main, .app-body--sidebar > .app-footer { margin-left: 0; }
}
@media (max-width: 991.98px) {
    .app-header.offcanvas-lg {
        position: fixed;
        inset: 0 auto 0 0;
        z-index: 1045;
        height: 100dvh;
    }
}

/* Complaint dialogs share the normal pages and their server-side validation. */
.complaint-editor { width: 100%; max-width: 48rem; }
.complaint-workspace-modal .modal-dialog { max-width: min(1280px, calc(100vw - 3rem)); }
.complaint-workspace-modal--create .modal-dialog { max-width: min(800px, calc(100vw - 3rem)); }
.complaint-workspace-modal .modal-content { overflow: hidden; }
.complaint-workspace-modal .modal-header { background: #fff; padding: 1rem 1.5rem; }
.complaint-workspace-body { position: relative; height: min(82dvh, 1000px); background: var(--canvas); }
.complaint-workspace-body iframe { display: block; width: 100%; height: 100%; border: 0; }
.complaint-workspace-loading { position: absolute; inset: 0; display: grid; place-items: center; color: var(--slate-500); font-size: .85rem; }
.complaint-workspace-loading[hidden] { display: none; }
.complaint-embedded .app-header,
.complaint-embedded .app-mobile-bar,
.complaint-embedded .workspace-bar,
.complaint-embedded .app-footer,
.complaint-embedded .app-fab,
.complaint-embedded .skip-link { display: none !important; }
.complaint-embedded .app-body--sidebar > .app-main { margin-left: 0; }
.complaint-embedded .app-main { min-height: 100dvh; padding: 1.5rem; }
.complaint-embedded .complaint-editor { max-width: none; background: transparent; border: 0; box-shadow: none; padding: 0; }
.complaint-embedded .complaint-editor > .eyebrow,
.complaint-embedded .complaint-editor > h1,
.complaint-embedded .complaint-editor > hr { display: none; }
.complaint-embedded .complaint-editor > .page-head__meta { margin: 0 0 1.5rem; }
@media (max-width: 575.98px) {
    .complaint-workspace-modal .modal-dialog { max-width: none; margin: .5rem; }
    .complaint-workspace-modal .modal-header { padding: 1rem; }
    .complaint-workspace-modal .modal-header .small { font-size: .65rem; }
    .complaint-workspace-body { height: 85dvh; }
    .complaint-embedded .app-main { padding: 1rem; }
}
.complaint-workspace-modal .modal-header { justify-content: space-between; gap: 1rem; }

/* Operational reporting and printable monthly reports. */
.analytics-toolbar { display:flex; justify-content:space-between; align-items:center; gap:1.5rem; padding:1.2rem 1.4rem; border:1px solid var(--line); background:#fff; border-radius:var(--radius-md); margin-bottom:1.25rem; }
.analytics-toolbar p { margin:0; color:var(--slate-500); font-size:.77rem; }
.analytics-toolbar input { min-width:180px; }
.analytics-kpis { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:1rem; margin-bottom:1.5rem; }
.analytics-kpi { display:flex; flex-direction:column; gap:.5rem; background:#fff; border:1px solid var(--line); border-radius:var(--radius-md); padding:1.3rem; }
.analytics-kpi > span { font-size:.76rem; color:var(--slate-600); font-weight:550; }
.analytics-kpi > strong { font-size:2rem; font-weight:650; line-height:1.2; letter-spacing:-.04em; color:var(--ink-900); font-variant-numeric:tabular-nums; }
.analytics-kpi small { font-size:.68rem; color:var(--slate-500); }
.analytics-kpi--warning { border-top:3px solid #d7a14b; }
.analytics-chart-grid { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:1.25rem; }
.analytics-chart-grid > .section-card { margin:0; min-width:0; }
.analytics-chart-heading { display:flex; justify-content:space-between; align-items:start; gap:1rem; }
.analytics-chart-heading h2, .analytics-section-head h2 { font-size:1rem; margin:0 0 .4rem; }
.analytics-chart-heading p, .analytics-section-head p { font-size:.75rem; color:var(--slate-500); }
.analytics-legend { display:flex; gap:1rem; white-space:nowrap; font-size:.7rem; }
.analytics-legend i { display:inline-block; width:9px; height:9px; background:#4b7ee8; border-radius:2px; margin-right:.4rem; }
.analytics-legend .is-resolved, .analytics-trend-column.is-resolved { background:#48a899; }
.analytics-trend { display:flex; gap:1rem; overflow-x:auto; padding:1.8rem .4rem .4rem; }
.analytics-trend-month { flex:1; min-width:52px; text-align:center; }
.analytics-trend-bars { display:flex; justify-content:center; align-items:end; gap:5px; height:180px; border-bottom:1px solid var(--line); background:repeating-linear-gradient(to top,transparent 0,transparent 44px,#edf0f5 44px,#edf0f5 45px); }
.analytics-trend-column { position:relative; width:18px; background:#4b7ee8; border-radius:3px 3px 0 0; print-color-adjust:exact; -webkit-print-color-adjust:exact; }
.analytics-trend-column span { position:absolute; top:-20px; left:50%; transform:translateX(-50%); color:var(--slate-600); font-size:.6rem; }
.analytics-trend-label { display:block; font-size:.63rem; color:var(--slate-500); margin-top:.6rem; }
.analytics-chart-data { font-size:.74rem; margin-top:1rem; }
.analytics-chart-data summary { cursor:pointer; color:var(--brand-600); }
.analytics-section-head { margin:2rem 0 1rem; }
.analytics-summary { margin-bottom:1.5rem; }
.analytics-summary p { font-size:.85rem; line-height:1.8; }
.analytics-summary-facts { display:flex; flex-wrap:wrap; gap:2rem; font-size:.8rem; margin-bottom:.75rem; }
.analytics-summary-facts strong { display:block; font-size:1.4rem; color:var(--ink-900); margin-top:.3rem; }
.analytics-table-section { margin-top:1.25rem; }
.analytics-empty { padding:1rem; margin:0; color:var(--slate-500); font-size:.8rem; text-align:center; }
.analytics-methodology { color:var(--slate-500); font-size:.72rem; line-height:1.8; margin-top:1.5rem; }
@media(max-width:767.98px) {
    .analytics-kpis { grid-template-columns:repeat(2,minmax(0,1fr)); }
    .analytics-chart-grid { grid-template-columns:1fr; }
    .analytics-toolbar, .analytics-chart-heading { flex-direction:column; align-items:stretch; }
}
@media print {
    @page { size:A4; margin:14mm; }
    .analytics-actions, .analytics-toolbar, .analytics-chart-data, .app-footer { display:none !important; }
    .analytics-page { font-size:10pt; }
    .analytics-kpis { gap:8px; }
    .analytics-kpi { padding:12px; }
    .analytics-chart-grid { gap:12px; }
    .analytics-trend { overflow:visible; gap:5px; }
    .analytics-trend-month { min-width:0; }
    .analytics-trend-column { width:10px; }
    .analytics-trend-bars { height:130px; }
    .analytics-page .section-card, .analytics-kpis { break-inside:avoid; }
    .analytics-page .analytics-table-section { break-inside:auto; }
    .analytics-page tr { break-inside:avoid; }
    .analytics-page thead { display:table-header-group; }
    .analytics-page .table-responsive { overflow:visible; }
    .app-main { padding:0 !important; }
}

/* Footer contrast on the light workspace surface. */
.app-footer { color:var(--slate-600); }
.app-footer__brand, .app-footer__brand span { color:var(--ink-900); }
.app-footer__about, .app-footer__link { color:var(--slate-600); }
.app-footer__title { color:var(--slate-600); }
.app-footer__link:hover, .app-footer__link:focus-visible,
.app-footer__bottom a:hover, .app-footer__bottom a:focus-visible { color:var(--brand-700); }
.app-footer__bottom { color:var(--slate-600); border-color:var(--line); }
.app-footer__bottom a { color:var(--brand-700); }

/* User profiles and operational dashboards. */
.profile-overview { display:flex; justify-content:space-between; gap:2rem; align-items:start; }
.profile-identity { display:flex; align-items:start; gap:1rem; min-width:0; }
.profile-avatar { display:grid; place-items:center; width:64px; height:64px; flex-shrink:0; border-radius:1rem; background:var(--brand-100); color:var(--brand-700); font-weight:650; font-size:1.3rem; }
.profile-identity h2 { font-size:1.4rem; margin:0 0 .4rem; }
.profile-identity p { display:flex; flex-wrap:wrap; align-items:center; gap:.7rem; color:var(--slate-500); font-size:.8rem; margin-bottom:.8rem; }
.profile-tags { display:flex; flex-wrap:wrap; gap:.5rem; }
.profile-tag { background:#f3f5f9; border:1px solid var(--line); border-radius:.4rem; padding:.3rem .6rem; color:var(--slate-600); font-size:.7rem; font-weight:500; }
.profile-contact { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:1rem 2rem; margin:0; font-size:.8rem; }
.profile-contact dt { color:var(--slate-500); font-weight:400; font-size:.68rem; margin-bottom:.3rem; }
.profile-contact dd { margin:0; overflow-wrap:anywhere; }
.profile-coverage { display:flex; align-items:center; justify-content:space-between; gap:2rem; padding:1.5rem 0; }
.profile-coverage h2 { font-size:.8rem; margin-bottom:.6rem; }
.profile-coverage p { max-width:32rem; color:var(--slate-500); font-size:.75rem; margin:0; line-height:1.7; }
.profile-kpi { text-decoration:none; transition:border-color .15s; }
.profile-kpi:hover { border-color:var(--brand-300); }
.profile-activity { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:1.5rem; padding:1.25rem 1.5rem; background:#edf2fb; border:1px solid #dfe7f5; border-radius:var(--radius-md); margin-bottom:1.5rem; }
.profile-activity > div { display:flex; align-items:center; gap:.8rem; }
.profile-activity strong { font-size:1.4rem; color:var(--ink-900); font-weight:600; }
.profile-activity span { font-size:.7rem; color:var(--slate-600); }
.profile-workload-heading { display:flex; flex-wrap:wrap; align-items:start; justify-content:space-between; gap:1rem; margin-bottom:1rem; }
.profile-workload-heading .section-title { border:0; margin:0; }
.profile-workload-heading form { display:flex; align-items:center; gap:.5rem; }
.profile-pagination { display:flex; align-items:center; justify-content:center; flex-wrap:wrap; gap:1rem; margin-top:1rem; font-size:.75rem; color:var(--slate-500); }
.profile-settings summary { font-size:.9rem; font-weight:600; color:var(--ink-900); cursor:pointer; }
.profile-settings form { max-width:48rem; }
@media(max-width:1199.98px) { .profile-overview { flex-direction:column; } .profile-contact { width:100%; } }
@media(max-width:767.98px) { .profile-coverage { flex-direction:column; align-items:start; gap:1rem; } .profile-activity { grid-template-columns:repeat(2,minmax(0,1fr)); gap:1rem; padding:1rem; } }
@media(max-width:575.98px) { .profile-avatar { width:48px; height:48px; font-size:1rem; border-radius:.7rem; } .profile-identity h2 { font-size:1.2rem; } .profile-contact { grid-template-columns:1fr; } }

/* Searchable Alpine selects, including single and multiple Django fields. */
[x-cloak] { display:none !important; }
.search-select { position:relative; display:block; width:100%; min-width:0; }
.search-select__native { position:absolute !important; width:1px !important; height:1px !important; margin:-1px !important; padding:0 !important; overflow:hidden !important; clip:rect(0,0,0,0) !important; white-space:nowrap !important; border:0 !important; }
.search-select__trigger { display:block; width:100%; text-align:left; min-height:42px; padding:.65rem 2.25rem .65rem .85rem; white-space:normal; overflow-wrap:anywhere; font-size:.85rem; line-height:1.5; }
.search-select__trigger[aria-invalid="true"] { border-color:var(--danger); }
.search-select__trigger:focus-visible { outline:2px solid var(--brand-400); outline-offset:2px; }
.search-select__panel { position:absolute; inset:calc(100% + 5px) 0 auto; z-index:1060; padding:.5rem; background:#fff; border:1px solid var(--line); border-radius:.6rem; box-shadow:0 12px 30px #17243b1a; min-width:0; }
.search-select__search { margin-bottom:.4rem; font-size:.8rem; }
.search-select__options { max-height:220px; overflow-y:auto; overscroll-behavior:contain; }
.search-select__option { display:flex; align-items:center; justify-content:space-between; gap:.75rem; padding:.6rem .65rem; border-radius:.35rem; cursor:pointer; color:var(--slate-700); font-size:.8rem; line-height:1.5; overflow-wrap:anywhere; }
.search-select__option.is-focused { background:#f1f5fc; }
.search-select__option.is-selected { background:var(--brand-50); color:var(--brand-700); font-weight:600; }
.search-select__empty { font-size:.8rem; color:var(--slate-500); padding:.65rem; margin:0; }
.filter-panel.htmx-request { opacity:.65; }
.search-select__panel.is-above { top:auto; bottom:calc(100% + 5px); }
.user-directory-entry { display:flex; flex-direction:column; gap:.45rem; min-width:0; }
.user-directory-entry .user-card { flex:1; }
.user-directory-edit { align-self:flex-end; padding:.2rem .4rem; font-size:.75rem; font-weight:600; text-decoration:none; }

/* App adoption and effectiveness analytics. */
.usage-notice { margin:0 0 1.5rem; padding:1rem 1.2rem; background:#edf2fb; border:1px solid #dfe7f5; border-radius:var(--radius-md); font-size:.78rem; line-height:1.7; color:var(--slate-600); }
.usage-daily { display:flex; align-items:end; gap:8px; height:180px; padding:20px 0 35px; overflow-x:auto; }
.usage-daily-point { position:relative; display:flex; align-items:end; justify-content:center; flex:1; min-width:24px; height:100%; border-bottom:1px solid var(--line); }
.usage-daily-bar { width:14px; min-height:1px; background:var(--brand-500); border-radius:3px 3px 0 0; }
.usage-daily-point > span { position:absolute; bottom:-16px; font-size:.6rem; color:var(--slate-500); }
.usage-daily-point small { position:absolute; bottom:-30px; font-size:.52rem; white-space:nowrap; color:var(--slate-500); }
.usage-day-data { display:flex; flex-wrap:wrap; gap:.5rem 1rem; padding:1rem 0; font-size:.7rem; }
.usage-engineers td:first-child { min-width:180px; white-space:normal; }
.usage-engineers td:nth-child(2) { min-width:160px; white-space:normal; }
.usage-events .usage-agent { min-width:180px; max-width:280px; white-space:normal; overflow-wrap:anywhere; font-size:.72rem; }

.usage-filters { display:grid; grid-template-columns:minmax(120px,160px) minmax(160px,240px) auto; gap:.6rem; }
@media(max-width:767.98px) { .usage-filters { grid-template-columns:minmax(0,1fr); } }

.analytics-export-heading { display:flex; align-items:center; justify-content:space-between; gap:1rem; padding-bottom:.85rem; margin-bottom:1rem; border-bottom:1px solid var(--line-soft); }
.analytics-export-heading .section-title { margin:0; padding:0; border:0; }
.analytics-export-heading h2 { margin:0; }
.analytics-pdf-button { flex-shrink:0; white-space:nowrap; }
@media(max-width:575.98px) { .analytics-export-heading { align-items:flex-start; flex-wrap:wrap; gap:.6rem; } }
@media print { .analytics-pdf-button { display:none !important; } }

/* Complaint view history. */
.audit-modal .modal-content { border:1px solid var(--line); border-radius:var(--radius-xl); box-shadow:var(--shadow-lg); overflow:hidden; }
.audit-modal .modal-header { background:#fff; padding:1.25rem 1.5rem; border-bottom:1px solid var(--line-soft); }
.audit-modal .modal-title { color:var(--ink-900); margin-top:.25rem; }
.audit-modal .modal-body { background:var(--canvas); padding:1.25rem 1.5rem; }
.audit-summary { display:flex; flex-wrap:wrap; justify-content:space-between; gap:.5rem; align-items:center; margin-bottom:1rem; }
.audit-summary p { margin:0; color:var(--ink-700); font-size:.85rem; }
.audit-order { color:var(--brand-700); background:var(--brand-50); border:1px solid var(--brand-200); border-radius:2rem; padding:.25rem .65rem; font-size:.7rem; font-weight:600; }
.audit-history { list-style:none; margin:0; padding:0; }
.audit-entry { display:flex; gap:.85rem; padding:1rem; background:#fff; border:1px solid var(--line); border-radius:var(--radius-md); margin-bottom:.65rem; }
.audit-marker { width:.6rem; height:.6rem; background:var(--brand-500); box-shadow:0 0 0 4px var(--brand-50); border-radius:50%; margin:.4rem .2rem 0; flex-shrink:0; }
.audit-entry-content { min-width:0; flex:1; }
.audit-entry-heading { display:flex; justify-content:space-between; flex-wrap:wrap; gap:.3rem .8rem; color:var(--ink-900); }
.audit-relative { color:#64748b; font-size:.75rem; }
.audit-action { margin:.2rem 0 .6rem; color:var(--ink-700); font-size:.8rem; }
.audit-metadata { display:flex; flex-wrap:wrap; gap:.3rem 1.25rem; color:#64748b; font-size:.75rem; }
.audit-metadata code { color:var(--ink-700); overflow-wrap:anywhere; }
.audit-empty { padding:2rem 1rem; text-align:center; color:#64748b; }
.audit-modal .modal-footer { background:#fff; border-top:1px solid var(--line-soft); padding:.85rem 1.5rem; }
@media (max-width:575.98px) { .audit-modal .modal-header,.audit-modal .modal-body { padding:1rem; } }

.complaint-delete-modal .modal-content { border:1px solid var(--line); border-radius:var(--radius-xl); overflow:hidden; box-shadow:var(--shadow-lg); }
.complaint-delete-modal .modal-header,.complaint-delete-modal .modal-footer { background:#fff; padding:1.1rem 1.5rem; border-color:var(--line-soft); }
.complaint-delete-modal .modal-body { padding:1.5rem; background:var(--canvas); }
.complaint-delete-modal .modal-title { margin-top:.25rem; color:var(--ink-900); }
.delete-complaint-summary { padding:1.1rem; border:1px solid var(--line); border-radius:var(--radius-md); background:white; overflow-wrap:anywhere; }
.delete-complaint-summary h3 { font-size:1rem; margin:.5rem 0; }
.delete-complaint-summary p { font-size:.85rem; color:var(--ink-700); white-space:pre-line; }

.history-detail { white-space:pre-wrap; overflow-wrap:anywhere; font-size:.85rem; color:var(--ink-700); }
.history-change { margin-top:.75rem; border-top:1px solid var(--line-soft); padding-top:.65rem; font-size:.8rem; overflow-wrap:anywhere; }
.history-change > div { margin-top:.4rem; padding:.6rem .75rem; background:var(--canvas); border-radius:var(--radius-sm); }
.history-change > div:last-child { background:var(--brand-50); }

.review-decision { border:1px solid var(--line); border-radius:var(--radius-md); padding:1rem 1.2rem; background:#fff; }

.notification-unread { border-left:3px solid var(--brand-500); }
.inspection-photo { display:block; width:100%; max-width:420px; max-height:320px; object-fit:contain; border:1px solid var(--line); border-radius:var(--radius-md); margin:.75rem 0; }
@media(max-width:575.98px) { #field-update-form .btn { min-height:44px; } .complaint-editor { padding:1rem; } }

.workflow-metric { margin:1rem 0; font-size:.85rem; }
.workflow-metric-track { height:8px; margin-top:.5rem; border-radius:8px; background:var(--brand-50); overflow:hidden; }
.workflow-metric-track span { display:block; height:100%; background:var(--brand-600); border-radius:8px; }

.workflow-duplicate-alert { padding:1rem; margin:1rem 0; border:1px solid var(--brand-200); background:var(--brand-50); border-radius:var(--radius-md); }

/* Derived workflow stages and role-specific next-action queues. */
.action-queue-cards { display:grid; grid-template-columns:repeat(auto-fit,minmax(220px,1fr)); gap:1rem; }
.action-queue-card { display:flex; flex-direction:column; gap:.4rem; padding:1rem 1.2rem; background:var(--canvas); border:1px solid var(--line); border-radius:var(--radius-md); color:var(--ink-900); text-decoration:none; }
.action-queue-card strong { font-size:1.8rem; line-height:1.2; }
.action-queue-card small { color:#64748b; font-size:.75rem; }
.action-queue-card.is-selected { border-color:var(--brand-400); background:var(--brand-50); box-shadow:inset 0 3px var(--brand-500); }
.action-queue-card:hover { border-color:var(--brand-400); }
.action-queue-table td { vertical-align:top; }
.action-queue-table .btn { white-space:nowrap; }
.reviews-page { display:grid; gap:1.25rem; }
.reviews-page .page-head { margin-bottom:0; }
.review-summary { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:1rem; }
.review-summary__card { display:flex; flex-direction:column; gap:.28rem; min-width:0; padding:1.15rem 1.3rem; border:1px solid var(--line); border-radius:var(--radius-md); background:#fff; color:var(--ink-900); text-decoration:none; }
.review-summary__card:hover, .review-summary__card:focus-visible { border-color:#9cb9ef; box-shadow:var(--shadow-xs); color:var(--ink-900); }
.review-summary__card--pending { border-top:3px solid #e4a53d; }
.review-summary__card span { font-size:.78rem; font-weight:600; }
.review-summary__card strong { font-size:1.9rem; line-height:1.15; }
.review-summary__card small { color:var(--slate-500); font-size:.73rem; }
.review-section-heading { display:flex; justify-content:space-between; align-items:center; gap:1rem; margin-bottom:1rem; }
.review-section-heading .section-title { margin:.25rem 0; }
.review-section-heading p { font-size:.8rem; }
.review-count { flex-shrink:0; padding:.4rem .7rem; border-radius:999px; background:#edf2fa; color:#405473; font-size:.7rem; font-weight:700; }
.review-pending-list { display:grid; gap:.65rem; }
.review-pending-item { display:grid; grid-template-columns:minmax(0,2fr) minmax(0,1.25fr) auto; align-items:center; gap:1rem; padding:1rem 1.1rem; border:1px solid var(--line); border-radius:.7rem; background:#fbfcfe; }
.review-pending-item__main { display:flex; align-items:center; flex-wrap:wrap; gap:.45rem .7rem; min-width:0; }
.review-pending-item__main p { width:100%; margin:0; color:var(--slate-500); font-size:.75rem; }
.review-reference { color:#275dcc; font-size:.85rem; font-weight:700; text-decoration:none; }
.review-reference:hover { text-decoration:underline; }
.review-pending-item__meta { display:flex; flex-direction:column; gap:.18rem; min-width:0; }
.review-pending-item__meta strong { overflow-wrap:anywhere; font-size:.78rem; }
.review-pending-item__meta small { color:var(--slate-500); font-size:.7rem; }
.review-label { display:block; color:var(--slate-500); font-size:.65rem; font-weight:700; letter-spacing:.06em; text-transform:uppercase; }
.review-pending-item__action .btn { white-space:nowrap; }
.review-empty { padding:1.4rem; border:1px dashed var(--line); border-radius:.7rem; color:var(--slate-500); font-size:.8rem; }
.review-empty strong { display:block; margin-bottom:.3rem; color:var(--ink-900); }
.review-filters { display:flex; flex-wrap:wrap; gap:.45rem; margin-bottom:1rem; }
.review-filters a { padding:.45rem .8rem; border:1px solid var(--line); border-radius:999px; color:var(--slate-600); font-size:.72rem; font-weight:600; text-decoration:none; }
.review-filters a:hover, .review-filters a[aria-current="page"] { border-color:#9ebbf2; background:#edf3ff; color:#2455bd; }
.review-history-item { padding:1rem 0; border-top:1px solid var(--line-soft); }
.review-history-item__top { display:flex; align-items:flex-start; justify-content:space-between; gap:1rem; }
.review-history-item__top time { flex-shrink:0; color:var(--slate-500); font-size:.7rem; }
.review-decision-tag { display:inline-block; padding:.3rem .55rem; border-radius:999px; font-size:.67rem; font-weight:700; }
.review-decision-tag--approved { background:#e5f6ee; color:#0a7b4b; }
.review-decision-tag--action, .review-decision-tag--not-approved { background:#fff3df; color:#9c5c08; }
.review-history-item__body { display:flex; flex-wrap:wrap; align-items:end; gap:.9rem 2rem; margin-top:.75rem; font-size:.77rem; }
.review-history-item__body strong { font-size:.79rem; }
.review-history-item__comments { margin:.85rem 0 0; padding:.75rem .9rem; border-radius:.55rem; background:#f7f9fd; color:var(--slate-700); font-size:.79rem; line-height:1.55; overflow-wrap:anywhere; }
.review-history-item__cc { display:flex; flex-wrap:wrap; align-items:center; gap:.4rem; margin-top:.7rem; }
.complaint-filter-page { display:grid; gap:1.25rem; }
.complaint-filter-page .page-head { margin-bottom:0; }
.complaint-filter-form__heading, .complaint-filter-results-head { display:flex; align-items:center; justify-content:space-between; gap:1rem; margin-bottom:1.1rem; }
.complaint-filter-form__heading .section-title, .complaint-filter-results-head .section-title { margin:0 0 .25rem; }
.complaint-filter-form__heading p, .complaint-filter-results-head p { font-size:.78rem; }
.complaint-filter-grid { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:.85rem 1rem; }
.complaint-filter-grid > * { min-width:0; }
.complaint-filter-grid .mb-3 { margin-bottom:0!important; }
.complaint-filter-grid .form-label { font-size:.73rem; font-weight:600; }
.complaint-filter-search { grid-column:1/-1; }
.complaint-filter-more { margin-top:1.15rem; padding-top:1rem; border-top:1px solid var(--line-soft); }
.complaint-filter-more summary { color:var(--ink-900); font-size:.78rem; font-weight:700; cursor:pointer; }
.complaint-filter-more summary span { margin-left:.35rem; color:var(--slate-500); font-size:.72rem; font-weight:400; }
.complaint-filter-grid--more { margin-top:1rem; }
.complaint-filter-actions { display:flex; flex-wrap:wrap; gap:.6rem; margin-top:1.25rem; }
.complaint-filter-actions .btn { min-width:9rem; }
.complaint-filter-results { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:.8rem; }
.complaint-filter-result { display:flex; flex-direction:column; min-width:0; padding:1rem 1.1rem; border:1px solid var(--line); border-radius:.7rem; background:#fbfcfe; }
.complaint-filter-result__top { display:flex; align-items:flex-start; justify-content:space-between; gap:.7rem; }
.complaint-filter-result__top h3 { margin:.25rem 0 0; font-size:.88rem; font-weight:650; overflow-wrap:anywhere; }
.complaint-filter-result__location { margin:.5rem 0 .85rem; color:var(--slate-500); font-size:.72rem; overflow-wrap:anywhere; }
.complaint-filter-result__facts { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:.7rem; padding:.8rem 0; border-top:1px solid var(--line-soft); }
.complaint-filter-result__facts div { min-width:0; }
.complaint-filter-result__facts span { display:block; color:var(--slate-500); font-size:.65rem; font-weight:600; }
.complaint-filter-result__facts strong { display:block; margin-top:.1rem; font-size:.74rem; overflow-wrap:anywhere; }
.complaint-filter-result__footer { display:flex; align-items:center; justify-content:space-between; gap:.5rem; margin-top:auto; padding-top:.75rem; border-top:1px solid var(--line-soft); }
.complaint-filter-result__footer span { color:var(--slate-500); font-size:.71rem; }
@media (max-width:900px) { .complaint-filter-results { grid-template-columns:1fr; } }
@media (max-width:767px) { .complaint-filter-grid { grid-template-columns:repeat(2,minmax(0,1fr)); } .complaint-filter-form__heading, .complaint-filter-results-head { align-items:flex-start; } }
@media (max-width:480px) { .complaint-filter-grid { grid-template-columns:1fr; } .complaint-filter-actions .btn { flex:1 1 100%; } .complaint-filter-more summary span { display:block; margin:.2rem 0 0; } }
@media (max-width:767px) { .review-summary { grid-template-columns:1fr; } .review-pending-item { grid-template-columns:1fr; } .review-pending-item__action .btn { width:100%; } .review-history-item__top { flex-direction:column; gap:.35rem; } }
.workflow-stage { display:inline-block; padding:.25rem .6rem; border:1px solid var(--brand-200); border-radius:2rem; background:var(--brand-50); color:var(--brand-700); font-size:.7rem; font-weight:650; white-space:normal; }
.workflow-stage--follow_up,.workflow-stage--assignment { background:#fff8e8; border-color:#f3d58d; color:#895813; }
.workflow-stage--approved,.workflow-stage--resolved { background:#eef8f3; border-color:#b8dfca; color:#246751; }
.workflow-steps { display:grid; grid-template-columns:repeat(6,minmax(0,1fr)); gap:.6rem; list-style:none; padding:0; margin:0 0 1.2rem; }
.workflow-steps li { display:flex; align-items:center; justify-content:center; text-align:center; min-height:48px; padding:.55rem; font-size:.75rem; color:#64748b; background:var(--canvas); border:1px solid var(--line); border-radius:var(--radius-sm); }
.workflow-steps li.is-active { background:var(--brand-600); border-color:var(--brand-600); color:#fff; font-weight:650; }
.workflow-next-action { display:grid; grid-template-columns:2fr 1fr; gap:1.25rem; font-size:.85rem; padding:1rem; border:1px solid var(--line-soft); border-radius:var(--radius-md); }
@media(max-width:767.98px) { .workflow-steps { grid-template-columns:repeat(3,minmax(0,1fr)); } .workflow-next-action { grid-template-columns:1fr; } }
@media(max-width:399.98px) { .action-queue-cards { grid-template-columns:1fr; } .workflow-steps { grid-template-columns:repeat(2,minmax(0,1fr)); } }